Shipping policy

# Shipping Policy

Last updated: October 31, 2026

This policy applies to orders placed at [lefreshcanvas.shop](https://lefreshcanvas.shop), operated by CRYSTAL CLEAN GREEN CLEANING, LLC.

## Where we ship

We currently accept eligible orders for delivery to the United States and United Kingdom. The available destination and delivery options will be shown at checkout. Carrier or location restrictions may make some addresses unavailable.

## Order processing

After payment is authorized and the shipping address is confirmed, we generally process and dispatch orders within 2–3 business days. Business days exclude weekends and public holidays. We will contact you if an unexpected issue affects the expected processing time.

## Delivery estimates

Estimated transit time after dispatch is 20–45 calendar days. This is an estimate, not a guaranteed delivery date. Customs processing, weather, carrier capacity, holidays, address issues, or transportation disruptions may affect delivery.

## Shipping charges and taxes

Orders with a merchandise subtotal greater than US$30 qualify for free standard shipping. Any shipping charge for orders of US$30 or less is displayed at checkout before payment. We do not ask customers to pay a separate tax or import-duty charge upon delivery; applicable amounts are included in the checkout total or handled by us where required by law.

## Tracking and missing parcels

To request available tracking details, email kinsanjose13139@outlook.com with your order number. Carrier tracking scans may take time to appear after dispatch.

If a parcel appears delayed or missing, contact us with your order number and delivery address. We will review the tracking and, where appropriate, open a carrier inquiry. If the carrier confirms the parcel is lost, we will arrange a replacement shipment or refund at no additional cost, subject to product availability and applicable law. If tracking shows delivery but you cannot locate the parcel, check with household members, building staff, neighbors, and the carrier; we can assist with an inquiry.

## Address changes

Please check your delivery address before placing an order. Contact us promptly if you notice an error; a change cannot be guaranteed once an order has been dispatched. We will not charge additional taxes or duties for a replacement needed because of carrier loss or our fulfillment error.

For shipping questions, write to kinsanjose13139@outlook.com.